Vallarta’s Updates
The security, well-being, and safety of our customers and team members is always, our highest priority.
Operational Security Update – Puerto Vallarta – Update #5
February 24, 2026 - 2:00pm (EST)
To keep our guests, partners, and teams informed, we are sharing the latest verified operational updates from our destination teams.
Puerto Vallarta, Jalisco
- Amstar operation has returned to normal, and some excursions resumed today.
- Most services throughout the destination are operating normally today.
- We are receiving multiple flight changes for departing passengers, which our team is actively processing.
- Our teams remain fully deployed across hotels, the airport, and office, supporting passengers as needed.
FAQs – PVR Guests
- What will happen to unused transfers? We can refund or modify unused transfers for guests already in destination. Our team will assist based on each case.
- Will transfers be refunded or provided later? Guests may make changes with our hotel representatives or by phone. Due to high call volumes, longer wait times may occur.
Quintana Roo (Cancún, Cozumel, Riviera Maya, Tulum)
- All operations are running normally, including highways, ports, cruise terminals, hotels, tourism services, and airports (CUN, CZM, and TQO).
- The U.S. Government has removed Quintana Roo from its Security Alert, and no new concerns have been identified in the area.
- Amstar representatives remain present in hotels and continue to provide accurate updates when asked.
We will continue to monitor official updates and share new information as soon as it becomes available.
For questions or assistance, please contact: +52 998 881 9500
For any corporate group-related questions, please reach out to Amstar Meetings & Events: amstargroups@amstardmc.com
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Operational Security Update – Puerto Vallarta – Update #4
February 23, 2026 - 5:00pm (EST)
To keep our guests, partners, and teams informed, we are sharing the latest verified operational updates from our destination teams.
Puerto Vallarta, Jalisco
- The airport is open, and we now have confirmation that some international flights are landing, including flights operated by United Airlines.
- For arriving passengers, the Amstar team is stationed at the airport and ready to transfer guests to their hotels.
- For guests already in destination, Amstar representatives are assisting at hotels to reschedule transfers as soon as confirmation of additional operating flights becomes available.
- Amstar teams remain fully deployed across all operational areas (airport, hotels, and office).
- Our main priority continues to be ensuring that all passengers return home safely.
FAQs – PVR Guests
- What will happen to unused transfers? We can refund or modify unused transfers for guests already in destination. Our team will assist based on each case.
- Will transfers be refunded or provided later? Once the airport reopens, we will resume services immediately. Guests may make changes with our hotel representatives or by phone. Due to high call volumes, longer wait times may occur.
- When will representatives return to the hospitality desks? Our team was deployed earlier and should now be present at hotel desks according to their regular schedule.
Quintana Roo (Cancún, Cozumel, Riviera Maya, Tulum)
- All operations are running normally, including highways, ports, cruise terminals, hotels, tourism services, and airports (CUN, CZM, and TQO).
- The U.S. Government has removed Quintana Roo from its Security Alert, and no new concerns have been identified in the area.
- Amstar representatives remain present in hotels and continue to provide accurate updates when asked.
We will continue to monitor official updates and share new information as soon as it becomes available.
For questions or assistance, please contact: +52 998 881 9500
For any corporate group-related questions, please reach out to Amstar Meetings & Events: amstargroups@amstardmc.com
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Operational Security Update – Puerto Vallarta – Update #3
February 23, 2026 - 12:30pm (EST)
To keep our guests, partners, and teams informed, we are providing an updated overview of current conditions in both Jalisco and Quintana Roo based on the latest verified information from our destination teams.
Puerto Vallarta, Jalisco
- No new acts of vandalism have been reported today.
- The airport remains closed.
- Transportation to and from the airport will resume as soon as we receive official confirmation of reopening.
- No excursions are operating at this time.
- Public transportation is gradually resuming operations.
- All hotels are operating at 100%.
- The Amstar team is mobilizing to their operational areas, including hotels, the airport, and our office.
- Once the airport reopens, Amstar representatives will begin rescheduling guest transfers and will communicate new timings directly.
FAQs – PVR Guests
- What will happen to unused transfers? We can refund or modify unused transfers for guests already in destination. Our team will assist based on each case.
- Will transfers be refunded or provided later? Once the airport reopens, we will resume services immediately. Guests may make changes with our hotel representatives or by phone. Due to high call volumes, longer wait times may occur.
- When will representatives return to the hospitality desks? Our team was deployed earlier and should now be present at hotel desks according to their regular schedule.
Quintana Roo (Cancún, Cozumel, Riviera Maya, Tulum)
- All operations are running normally, including highways, ports, cruise terminals, hotels, tourism services, and airports (CUN, CZM, and TQO).
- Amstar representatives remain present in hotels and continue to provide accurate updates when asked.
We will continue to monitor official updates and share new information as soon as it becomes available.
For questions or assistance, please contact: +52 998 881 9500
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Operational Security Update – Puerto Vallarta – Update #2
February 22, 2026 - 6:30pm (EST)
Following today’s events in several regions of Mexico, the U.S. Government has issued a security alert advising U.S. citizens to shelter in place across multiple states, including Jalisco and Quintana Roo. At this time, Mexican authorities have not issued any official statements regarding Quintana Roo.
Jalisco (Puerto Vallarta)
Authorities and reputable sources have confirmed disruptions to transportation and local services in parts of the state.
According to the official communication from the airport operator, internal operations and security inside Puerto Vallarta International Airport (PVR) have not been affected. However, all international flights and most domestic flights have been cancelled today based on airline decisions, and security-related blockages have affected mobility throughout the region. The airport remains under federal protection, including the National Guard and Mexico’s National Defense Secretariat, SEDENA (Secretaría de la Defensa Nacional).
Our operation in Puerto Vallarta remains temporarily on hold, and we will resume services once conditions stabilize and authorities confirm it is safe to do so.
Quintana Roo (Cancún, Cozumel, Riviera Maya, Tulum)
Passenger transportation to and from CUN, CZM, and TQO is operating normally. Travelers may experience slower traffic due to routine police security checks after Tulum and after Playa del Carmen.
All passengers on excursions have returned to their hotels or are currently en route, and no operational issues are anticipated at this time.
Our representatives remain present across hotels and continue to provide accurate information to guests when asked.
We will continue to monitor official updates and share new information as soon as it becomes available.
For questions or assistance, please contact: +52 998 881 9500
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Operational Security Update – Puerto Vallarta – Update #1
February 22, 2026 - 4:30pm (EST)
Following today’s events in the state of Jalisco, we are providing the latest update on the situation in Puerto Vallarta. Authorities and reputable sources have confirmed disruptions to transportation and local services in various parts of the region.
According to the official communication from the airport operator, the situation has not affected the internal security or operations inside the airport facilities. However, all international flights and most domestic flights have been cancelled today based on airline decisions, and travel within the city has been impacted due to road blockages and precautionary measures implemented by authorities. The airport remains under the protection of federal security forces, including the National Guard and Mexico’s National Defense Secretariat, SEDENA (Secretaría de la Defensa Nacional).
As the safety and well-being of our guests, employees, and partners remains our top priority, our operation in Puerto Vallarta is temporarily on hold. We will resume services once conditions stabilize and authorities determine it is safe to do so.
For guests currently in Puerto Vallarta, Jalisco, or with upcoming travel plans:
- Please stay attentive to official local guidance and any instructions from authorities.
- We encourage guests to remain in contact with their airlines for the latest updates to flight schedules.
- Our Guest Services and Customer Support teams are available 24/7 for questions or assistance.
We will continue to monitor official updates and share new information as soon as it becomes available.
For questions or assistance, please contact: +52 998 881 9500